Frequently Asked Questions

Everything you need to know about our virgin hair bundles and closures

What is virgin hair?

Virgin hair is 100% unprocessed human hair that has never been chemically treated, colored, or permed. It's collected from a single donor and maintains its natural cuticle alignment, making it the highest quality hair available.

How long do virgin hair bundles last?

With proper care, our virgin hair bundles can last 1-3 years or longer. The longevity depends on how well you maintain them, how often you wear them, and your styling routine. Average client has extensions over 3+ years

What's the difference between a closure and a frontal?

A closure is typically 5x5 inches and covers the crown area, while a frontal is 13x5 inches and covers the entire hairline from ear to ear. Frontals offer more versatility for parting and styling.

How many bundles do I need?

For lengths 12-16 inches: 2-3 bundles
For lengths 20-26 inches: 3-4 bundles

This depends on your desired fullness and the installation method.

Can I color virgin hair?

Yes! Virgin hair can be colored, bleached, and styled just like your natural hair. We recommend having it professionally colored to maintain the hair's integrity and achieve the best results.

How do I care for my virgin hair?

• Wash with sulfate-free shampoo as frequently as needed 
• Use a deep conditioning treatment weekly
• Sleep with a silk or satin pillowcase
• Detangle gently with a wide-tooth comb
• Use heat protectant before styling
• Store properly when not wearing

Do you offer texture matching?

Absolutely! We specialize in texture matching to ensure your extensions blend seamlessly with your natural hair. Contact us for a consultation to find your perfect match.

What is your return policy?

All hair products are final sale due to the nature of the product. We also cannot guarantee perfect shade match as each bundle is from a single donor, and with multiple bundles natural colour may vary slightly.

How long does shipping take?

processing time may vary 1-4 daysStandard shipping within Canada takes 3-7 business days. Express shipping is available for 1-2 business days. International shipping times vary by location.